Grams vs RAM

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  • Customer: ”Do you know about this RAM stuff?”
  • Tech Support: ”Yes sir, I can help you with RAM.”
  • Customer: ”Well, your program uses 12 grams of RAM, and this computer you gave me only has 10 grams of RAM, so you need to send me another 4 grams of RAM.”

At this point I was speechless. I wasn’t sure which was worse, that this guy couldn’t do basic math or that he had the term so twisted. However, our calls were recorded so I couldn’t say what ...

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Don’t Let This Happen To You!

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  • Customer: “Hi, I can’t seem to connect you guys are you having a problem?”
  •  Tech Support: “Well sir, what dialup software are you using?”
  •  Customer: “The one you provided.”
  •  Tech Support: “And what version is it?”
  •  Customer: (says the version number)
  •  Tech Support: “Oh, that’s the problem you need the latest version.”
  •  Customer: “Ok, how do I get it?”
  •  Tech Support: “Well, just transfer the file via FTP.”
  •  Customer: “Well that would be nice, but I can’t connect to the Internet.”
  •  Tech Support: (sounding exasperated) “I told you just ...
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