• Customer: ”Do you know about this RAM stuff?”
• Tech Support: ”Yes sir, I can help you with RAM.”
• Customer: ”Well, your program uses 12 grams of RAM, and this computer you gave me only has 10 grams of RAM, so you need to send me another 4 grams of RAM.”

At this point I was speechless. I wasn’t sure which was worse, that this guy couldn’t do basic math or that he had the term so twisted. However, our calls were recorded so I couldn’t say what ...